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HMRC warns of scams ahead of tax return deadline

With less than a month to go to the Self Assessment deadline, HM Revenue and Customs (HMRC) is urging nearly 5.7 million customers to file their tax return for the 2022 to 2023 tax year...but they're also warning of scams.


The deadline to file a tax return for the 2022 to 2023 tax year and pay any tax owed is 31 January 2024. Customers can submit their tax returns and pay any tax owed online at GOV.UK.


But, during this time, many people are likely to be scammed by cyber criminals, primarily through texts and phone calls. So, what do you need to know to avoid being duped?


Phone calls and text scams are common tactics used by criminals to trick people into disclosing personal information or transferring money. Scammers pose a significant threat in the digital domain by taking advantage of trust and communication.


Here, we can reveal which scams people should be particularly aware of, and how you can avoid becoming a victim to fraudsters.


The most common tax-related scams


According to HMRC, fraudsters target customers when they know they are more likely to contact the tax office, so self-assessment customers should be extra cautious of suspicious emails, text messages, and phone calls.


The following are common methods used by fraudsters to trick you into providing personal information and money.


Fake phone calls and text messages


HMRC continues to work with the telecoms industry and Ofcom to remove phone numbers used to commit HMRC-related phone scams.


There have been reports of fraudsters calling customers posing as tax collectors and threatening potential victims with lawsuits, arrest warrants, or demands for unpaid taxes.


Anyone who is targeted by this tactic is likely to be persuaded to make a payment over the phone, which will go directly into a scammer's bank account.


Fake text messages threatening the recipient or offering a tax refund are also common. Scammers can use number spoofing to make your phone display 'HMRC' as the sender instead of their phone number, making it more difficult to detect.


The links in these messages will usually direct you to a website that will harvest your personal information or distribute malware that can lead to identity theft, money theft, or both. As a result, you should refrain from clicking on any links or providing any personal or financial information.


Phishing emails


Scammers also use emails that spoof a legitimate address or change the 'display name' to appear genuine.


Similarly to scam text messages, these emails will typically include a link to a website that will attempt to harvest your personal information or ask you to transfer money.


Check any emails carefully for unusual sender information, spelling errors, and requests for your bank information. Click on any email links only if you are certain they are from a legitimate person or company.


Misleading websites


Another common scam to watch out for is fake websites that charge people for services that should be free or low-cost, such as charging to connect people to free HMRC phone helplines.


HMRC has attempted to address this issue by disputing bogus websites and acquiring ownership of HMRC-branded internet domains or website names.


Social media


HMRC also reports that scammers are contacting taxpayers via social media and WhatsApp. One spoof HMRC account, for example, was discovered to be sending direct messages to customers on X, formerly Twitter. It has since been decommissioned.


HMRC would never contact anyone through WhatsApp or social media to request tax payments. Any requests implying otherwise are scams.


How you can protect yourself against scams


Keep these points in mind the next time you're contacted by someone who says they're from HMRC:


How are you being contacted?


While HMRC may send email and text message notifications, it will never request your bank account information or personal information via text. It also never sends email or text notifications to notify you that you are eligible for a tax rebate or refund.


Under pressure


Be wary if someone contacts you claiming to be from HMRC and requests that you transfer money or provide personal information immediately. Don't respond, don't click on any website links in the email, and don't reveal any personal or financial information.


If you feel pressured or threatened by someone on the phone, there's nothing wrong with challenging the request or rejecting it completely. You can then contact HMRC to confirm whether the request came from the tax office.


Does it seem like a genuine call, text, email or letter?


If you receive an unexpected phone call, text, or email, do not give out personal information or respond, and do not download attachments or click on links before checking the government website to see if the contact appears genuine.


Keep in mind that phone numbers and email addresses can be spoofed, so don't take the sender's information at face value.


Finally, you can report the suspected scam to HMRC to investigate and hopefully stop other people from becoming victims.


You can forward suspicious texts claiming to be from HMRC to 60599 and emails to phishing@hmrc.gov.uk. You can also report tax scam phone calls, emails and texts via the Gov.uk website.


What if you’ve been scammed?


If you believe you have been duped into transferring funds to a scammer's account, contact your bank right away.


Banks that have signed up to the Authorised Push Payment Scam Code must take a number of steps to protect and reimburse customers who are victims of this type of bank transfer fraud.


You should also report it to Action Fraud (in Scotland, contact the police on 101).

 

Reporting

Report all Fraud and Cybercrime to Action Fraud by calling 0300 123 2040 or online. Forward suspicious emails to report@phishing.gov.uk. Report SMS scams by forwarding the original message to 7726 (spells SPAM on the keypad).

 

The contents of blog posts on this website are provided for general information only and are not intended to replace specific professional advice relevant to your situation. The intention of East Midlands Cyber Resilience Centre (EMCRC) is to encourage cyber resilience by raising issues and disseminating information on the experiences and initiatives of others. Articles on the website cannot by their nature be comprehensive and may not reflect most recent legislation, practice, or application to your circumstances. EMCRC provides affordable services and Trusted Partners if you need specific support. For specific questions please contact us by email.

 

EMCRC does not accept any responsibility for any loss which may arise from reliance on information or materials published on this blog. EMCRC is not responsible for the content of external internet sites that link to this site or which are linked from it.

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