DWP scam warning

The Department for Work and Pensions (DWP) is warning the public about scams related to benefit payments, particularly cost of living and Winter Fuel payments.

Scammers are using fake text messages, emails, and phone calls to trick people into giving away their personal and financial information. The DWP emphasises that they will never ask for personal details via text or email for payment purposes.

Here's a breakdown of the scams and how to protect yourself:

1. Fake Text Messages

Scammers send messages claiming to be from the DWP, often related to cost of living or Winter Fuel payments. These messages may include a link that looks legitimate but directs you to a fake website designed to steal your information. Always be cautious of unexpected text messages, especially those asking for personal details or containing links. The DWP will only send links that point to the GOV.UK website.

If you are unsure about a text message, forward it to 7726 to report it as spam. Report suspicious messages to Action Fraud.

2. Impersonation Scams

Scammers may pose as DWP officials or other credible authorities like HM Revenue and Customs (HMRC). They may call you or contact you online, claiming to be able to help with your benefits or payments. Never give out personal information or bank details to someone you don't know, especially over the phone or online.

The DWP will never ask for personal details by SMS or email for payment purposes. If you are contacted by someone claiming to be from the DWP, verify their identity by calling the official DWP number (0800 023 2635) or checking the GOV.UK website.

3. Universal Credit Scams

Scammers may try to approach you in person, claiming to be from Jobcentre Plus. They may also contact you online through social media groups, direct messages, or adverts. Some may claim to have a friend at the Jobcentre who can process your application.

Be wary of anyone offering to help you with your Universal Credit claim outside of official channels. If you are unsure about a Universal Credit application, contact your local Jobcentre Plus or visit the GOV.UK website.

4. Pension Scams

Be aware of scams that involve phrases like "pension liberation," "loan," or "one-off investment". Scammers may guarantee they can get better returns on your pension savings.

Never transfer your pension savings to an unknown or unregulated company. If you are concerned about a potential pension scam, contact the Pensions Regulator.

5. How to Report Scams

Report suspicious text messages to Action Fraud or by forwarding them to 7726.

You can also report benefit fraud anonymously on the GOV.UK website.

By staying vigilant and following these tips, you can protect yourself from DWP scams and avoid becoming a victim.

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Reporting

Report all Fraud and Cybercrime to Action Fraud by calling 0300 123 2040 or online. Forward suspicious emails to report@phishing.gov.uk. Report SMS scams by forwarding the original message to 7726 (spells SPAM on the keypad).

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