top of page

21 million scam emails reported to SERS

Almost 21 million reports have been made to the Suspicious Email Reporting Service (SERS), resulting in the removal of over 235,000 malicious websites.

SERS was launched by the National Cyber Security Centre (NCSC) and the City of London Police in April 2020 to enable the public to forward suspicious emails to an automated system that scans them for malicious links. Since its launch, almost 21 million reports have been made to the service.

Mobile phone providers also offer a service that allows customers to report suspicious text messages, by forwarding them to the number 7726. The service is free of charge and enables providers to takedown malicious websites and block malicious texts from being sent across their network.

As of May 31, 2023, 54,000 text message scams have been removed as a result of suspicious texts forwarded to the 7726 service.

Commander Nik Adams, from City of London Police, said:

“Every year, thousands of people in the UK are scammed by a fraudulent email or text message. Phishing scams, whether it’s a text message claiming you have missed a delivery and are required to pay a redelivery fee, or an email claiming to be from your bank, are common security challenges that both individuals and businesses across the UK face on a daily basis.
“If you receive an email or text message that you think might be a scam, don’t respond to it or click any links in the message or email. Instead, contact the organisation directly using contact information from the company’s official website, and not the links or numbers provided in the message itself.
“If you think you have been a victim of fraud, report it to Action Fraud at or by calling 0300 123 2040. By reporting phishing scams or suspected fraud, you are directly helping us in our work to identify and stop these criminals and helping us protect others from these scams. If you are in Scotland, I ask that you report the fraud directly to Police Scotland by calling 101.”

How to protect yourself from scam emails and texts

Received an email or text that seems suspicious? Report it. Your reports enable the removal of emails and websites which criminals use to commit fraud and cyber crime.

  1. Forward suspicious emails to Send emails to this address that feel suspicious, even if you're not certain they're a scam - they can be checked.

  2. Forward suspicious text messages to 7726 (it’s free of charge). Your provider can find out where the text came from and block or ban the sender.

  3. If you’ve lost money or provided personal information as a result of a phishing scam, notify your bank immediately and report it to Action Fraud at or by calling 0300 123 2040. In Scotland, call Police Scotland on 101.

Please note: Sometimes a forwarded email may already be recognised by spam detection services. You can also take a screenshot of the email and send it to



The contents of blog posts on this website are provided for general information only and are not intended to replace specific professional advice relevant to your situation. The intention of East Midlands Cyber Resilience Centre (EMCRC) is to encourage cyber resilience by raising issues and disseminating information on the experiences and initiatives of others. Articles on the website cannot by their nature be comprehensive and may not reflect most recent legislation, practice, or application to your circumstances. EMCRC provides affordable services and Trusted Partners if you need specific support. For specific questions please contact us by email.


EMCRC does not accept any responsibility for any loss which may arise from reliance on information or materials published on this blog. EMCRC is not responsible for the content of external internet sites that link to this site or which are linked from it.

bottom of page