How do I respond to a cyber attack on my business?

Vice-Chancellor Sir David Bell of Sunderland University has said "we just don't know" when disruption caused by a "major cyber-attack" will be fixed. This got us thinking: would you know how to react in the event of a large-scale cyber-attack?

Visitors to the university's website are greeted with the above message.

Telephone, website and IT systems at the university have been offline for several days, since the university was attacked.

Meanwhile the university has stated that: "We are working as hard we can to resolve the situation"

The attack has crippled the organisation, just as they, like all universities, are recovering from the disruption caused by the coronavirus pandemic. You can read the vice-chancellor's full statement on the BBC website.

So as they try and recover from the attack, what would you do if this happened to your business or organisation?

The Challenge

Your business has suffered a cyber-attack and you want to know how to report it, where to get help with recovery and how to prevent it from happening again.

Maybe you're using a managed service provider for your IT needs, assuming they would report any cyber-attack on your behalf but your board needs trusted help as it navigates through the crisis.

How We Can Help

At the Cyber Resilience Centre, we have access to trusted specialist cybercrime investigators (our Trusted Partners, or one of our regional police forces. We would determine the level of help you require) who can support you during an attack and recover digital forensic evidence to help identify who is responsible.

We also provide a range of services to help protect you from being attacked in the first place. See below...

Our Solutions



Report all Fraud and Cybercrime to Action Fraud by calling 0300 123 2040 or online. Forward suspicious emails to Report SMS scams by forwarding the original message to 7726 (spells SPAM on the keypad).


The contents of blog posts on this website are provided for general information only and are not intended to replace specific professional advice relevant to your situation. The intention of East Midlands Cyber Resilience Centre (EMCRC) is to encourage cyber resilience by raising issues and disseminating information on the experiences and initiatives of others. Articles on the website cannot by their nature be comprehensive and may not reflect most recent legislation, practice, or application to your circumstances. EMCRC provides affordable services and Trusted Partners if you need specific support. For specific questions please contact us by email.


EMCRC does not accept any responsibility for any loss which may arise from reliance on information or materials published on this blog. EMCRC is not responsible for the content of external internet sites that link to this site or which are linked from it.