Online fraudsters are trying to trick consumers by sending out bogus messages that ask them to pay a redelivery fee.
* This advice has been collated by East Midlands Special Operations Unit (EMSOU) and is intended for wider distribution to raise awareness among businesses and the public. If you require any further information, assistance or guidance please contact the EMSOU Protect Team.
Cyber criminals are sending out phishing emails, claiming that they have been unable to deliver parcels, packages or large letters.
These emails ask the recipient to pay a fee or provide additional details in order to rearrange the delivery. The bogus messages are not restricted to email - cyber criminals are also making phone calls, sending text messages and posting fake delivery notices through letterboxes.
According to UK Finance, customers have been tricked into clicking on links which took them to a fake website. Any information entered at this point, is used by the criminal to commit fraud.
Following the reports, the EMSOU Protect Team has issued the following advice:
o Never follow a link. Go directly to the official website by typing the address directly into the web browser or using a reliable search engine.
o Never contact the company using a phone number contained within the message. Find the genuine customer support number online.
o Remain vigilant and check delivery notifications carefully to ensure they are genuine. Signs that the message may be fake include:
> Generic greetings, such as Dear Sir/Madam.
> Poor spelling and grammar.
> Obscure addressing. The ‘from’ field for an email may be incorrectly spelt or appear as a strange variation of the company’s name. Text messages may also show a generic mobile number rather than a company name, which you would expect to see.
o Always question claims that you are due goods or services that you haven’t ordered or are unaware of, especially if you have to pay any fees upfront.
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Please report all Fraud and Cybercrime to Action Fraud by calling 0300 123 2040 or online.
Forward suspicious emails to firstname.lastname@example.org.
Report SMS scams by forwarding the original message to 7726 (spells SPAM on the keypad).
The contents of this blog provided for general information only and are not intended to replace specific professional advice relevant to your situation. The intention of East Midlands Cyber Resilience Centre (EMCRC) is to encourage cyber resilience by raising issues and disseminating information on the experiences and initiatives of others. Articles on the website cannot by their nature be comprehensive and may not reflect most recent legislation, practice, or application to your circumstances. EMCRC provides affordable services and Trusted Partners if you need specific support. For specific questions please contact us by email.
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